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Frequently Asked Questions

FAQs

Can I bring my pet?

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Yes, you certainly can if it’s a well behaved small dog or a house cat. The main criteria is that pets must not cause a nuisance to neighbours.

How are the apartments heated?

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All apartments are individually heated with a combination of electric panel heaters and water filled electric radiators. In the shower rooms / bathrooms there is an electric heated towel rail. All heaters are individually thermostatically controlled. A heating ‘boost’ facility is also available in all apartments.

Is there a restaurant on site?

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There is an elegant table service Restaurant on site at all Adlington developments. We take pride in our Restaurants and the choice of freshly prepared meals for our homeowners and their guests. Offering a breakfast and a three course lunch each day together with a tempting range of light bites and snacks, salads, baked potatoes, with a selection of hot and cold drinks. Other on site facilities include homeowners’ lounge, a hairdressing salon, guest suite, spa suite and activities and crafts room.

Who are MHA?

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MHA (Methodist Homes) is a registered charity with over 70 years experience in providing the highest levels of care and support for over 17,000 older people nationwide. Adlington is in partnership with MHA and together we offer you the ideal combination of an independent and secure lifestyle, backed up by discreet care, to provide total peace of mind now and for the future ensuring that you are supported when necessary, whilst maintaining your privacy, independence and a high quality of life.

Is my reservation deposit of £500 refundable if I change my mind?

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Yes, your reservation deposit is refundable if you change your mind. However some administrative and / or legal costs might be deducted from this amount if the legal process has begun and especially if it reached an advanced stage.

Will the Service Charges increase every year?

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The Service charges are reviewed annually and MHA consult with homeowners to discuss annual budgets, especially if any changes are expected (for example the cost of cleaning products increase, etc.) However occasionally there may be an under spend which is taken into consideration in the budget for the following year.

What does the Service and Well-Being Charge include?

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– Buildings insurance

– Water usage

– Landscaped gardens upkeep and maintenance

– External window cleaning

– Lighting, heating, cleaning of all communal areas

– Day-to-day maintenance of the buildings and facilities

– Subsidy for the Restaurant (therefore a 3 course meal costs around £2.50 for the residents)

– Peace of mind in knowing that a member of the MHA team is on site and on duty 24/7

– Emergency call and video entry systems

– Immediate assistance in the event of any emergency

– Co-ordinated activities and social events

 

What level of care and support can MHA provide?

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MHA is recognised as being at the forefront of care, with a reputation for providing high quality, person-centred care and support. Prior to securing your preferred apartment you will have an opportunity to meet with the MHA Manager who will carry out a careful health assessment and listen to your needs, requirements and concerns. She or he will explain what care and support will be available to you when you move in and discuss any future care plans and how they will be regularly reviewed and adapted if necessary. Short term recuperation support can also be arranged for unexpected illness or accidents.

Are there any exit fees?

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The only charge applicable when you sell your apartment on is the Contingency Fund. While the day-to-day maintenance is taken care of by the Service Charge, major capital costs and refurbishment are covered by the Contingency Fund which is built up over time. A fee of 1/2% of your sale price for each year of occupation will be levied for this purpose. The money in this fund can only be used on the building, ensuring your apartments value in coming years is in a development which will continue to look good, be up to date and properly maintained for all homeowners benefit. The fund is ring-fenced and protected by being held in a separate account by the management company.

What happens when I sell my apartment?

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As the apartment is your own property you are able to sell on the open market through an agent of your choice. We have found at our previous developments that most apartments have maintained or exceeded their value when sold. Aside from a Contingency Fund of 1/2% per year of occupation to pay for major repairs and refurbishment there are no other exit fees applicable.

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