Donna Cowell

Adlington Management Services appoints General Manager for new Heaton Mersey development

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2nd Feb Business

The management arm of Adlington Retirement Living has appointed a general manager to its latest retirement community in Heaton Mersey.

Donna Cowell now leads a team of nine (six duty managers, two housekeepers and a maintenance technician) at The Woodlands in Heaton Mersey.

With more than 20 years of experience in hospitality, social care and retirement living, Donna is excited about putting her skills to good use with Adlington Management Services.

Donna said: “I love the ethos of Adlington Retirement Living. I think it’s a fantastic idea being able to help people to remain independent. Knowing that we’re here to support our homeowners is hopefully reassuring for them and their families. When you’re in an environment like this, you’ve got somebody on site 24 hours a day, so it gives you that added peace of mind.

“It’s so satisfying when something that may only take you five minutes can mean so much to somebody you’re helping. I think that just having a friendly team around to say ‘we can look at that for you’ or ‘let me point you in the right direction’ can make a huge difference. A lot of our Homeowners find that not having to worry about maintenance anymore is a huge relief. We’ve got an absolutely beautiful building here. The apartments are so luxurious, and we’ve got so many facilities on site including the restaurant, the coffee bar and the hair salon.”

Adlington Retirement Living, which designs, builds and operates its own schemes, brought the management of its retirement communities in-house with the launch of Adlington Management Services in 2019.

Ed Gladman, Managing Director of Adlington Retirement Living, said: “Our move to manage our own developments is part of our strategy for long term growth. It ensures we can provide a consistently outstanding service to our Homeowners.

“Our communities offer a safe, secure and happy environment with a circle of friends and a sense of belonging. Over the past two years that’s been more important than ever. Many of our Homeowners have told us how much it helps to have such a strong sense of community and a friendly management team on site to provide advice, assistance and moral support.”

New Homeowners are due to start moving into The Woodlands this month.

Donna added: “I’m looking forward to getting to know our Homeowners and finding out what sort of activities and events they would like us to facilitate for them. We’re already looking into finding a hairdresser, a beauty therapist and a reflexologist. Depending on what our Homeowners would like, we will start to look at setting up some regular groups and activities, such as art groups, book clubs or exercise classes. We will host some afternoon teas soon and we might look at an Italian night or other themed evenings.

“Homeowners can dip into activities or events as much as they want to. They can join in with everything or they can just pop down when they feel like it. In this environment there are plenty of opportunities to stay active.”

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