Frequently Asked Questions


What is retirement living?

UK retirement living has become an increasingly popular choice for those wanting to future-proof their retirement, their independence, and their well-being.

Retirement living with Adlington means having your own property within a shared private community offering many facilities right on your doorstep. It’s a chance to become part of a thriving community of like-minded individuals, with the peace of mind knowing there is on-site support 24/7.

Why choose Adlington Retirement Living?

Moving into an Adlington apartment is far more than just moving into a new home. Our independent living apartments and retirement communities have won the recognition of industry peers for the thoughtful design solutions and high-quality finishes we offer.

We have won numerous awards in the last 5 years at the National WhatHouse? Awards for “Best Retirement Development in the UK.”, and take pride in creating a safe, secure and happy environment for all our homeowners.

As a family run business, we take great pride in the real details that make all the difference

  • A choice or 1, 2 and 3-bedroom contemporary apartments with plenty of natural light, clever technology and handy features that make your home safer, easier to access and exceptionally comfortable
  • Enjoy a fully fitted kitchen, specially designed shower rooms, 80% wool carpets throughout and feature fireplace with integrated fire
  • Great locations close to local amenities, open countryside and bustling communities
  • Less maintenance and fewer chores: we take care of the external maintenance, the guttering, window cleaning, gardening and all the shared areas
  • On-site private parking
  • A guest suite* for when friends and family come to visit
  • A table-service restaurant* and Homeowners’ lounge
  • We put your well-being at the heart of all we do: on-site you’ll find a hairdressing salon*, therapy suite* and activities studio.
  • Beautiful outdoor spaces: the vast majority of our apartments offer a choice of patio or walk-on balcony. Our landscaped gardens offer plenty of seating areas, a Summer house and pathways.
  • Our team are on-site 24/7 for when you need us. Personal care packages* can also be tailored to your needs if and when required
  • Pets are welcome too

*Additional charges apply

What’s the difference between a retirement village and an Adlington integrated retirement community?

Retirement villages are typically large-scale out-of-town developments of up to 250 units, providing a range of accommodation and care options. An Adlington community is typically close to or within a town centre, with good transport links and local amenities, averaging around 60 apartments.

What procedures does Adlington Retirement Living have in place to protect homeowners and their visitors from common viruses?

Our focus continues to be the health and well-being of our homeowners and team.

We take preventative measures, along with industry regulatory guidance, to ensure everyone can remain safe. This includes well-ventilated social spaces, hand sanitiser points and our on-site team available should any homeowners become unwell and need advice or help.

We also ask that all staff members have the most up-to-date vaccinations, where applicable.

Should any of our on-site team display symptoms associated with a virus, or any other respiratory infection, they are instructed to remain at home until recovered.

Can I book a visit to view a community?

Full tours are now available and our sales offices are open Monday to Saturday, 10am to 5pm. See our ‘Find a home’ page for further information on how to book an appointment using our online appointment booker, or by calling our helpful sales team.

We will keep our website up to-date with the latest information on all our communities currently selling, under construction and planned, and customers are encouraged to request a brochure, or contact our sales team by telephone for further information.

Are pets welcome to move in?

Yes, you certainly can bring a pet with you if it’s a well-behaved small dog or a house cat. The main criteria are that pets must not cause a nuisance to neighbours.

What does the Service and Well-being charge include?

All our Homeowners contribute monthly to a Service and Well-being charge to cover services such as:

  • Buildings insurance
  • Water usage
  • Landscaped gardens upkeep and maintenance
  • External window cleaning
  • Lighting, heating, cleaning of all communal areas
  • Day-to-day maintenance of the buildings and facilities
  • Subsidy for the Restaurant, enabling residents to enjoy a delicious three course meal at exceptionally good value
  • Peace of mind in knowing that a member of the team is on site and on duty 365 days a year 24/7

The Service and Well-being Charge is reviewed annually.

Will the Service and Well-being charge increase every year?

The Service and Well-being Charge is reviewed annually. Homeowners will be consulted to discuss annual budgets, especially if any changes are expected (for example the cost of cleaning products increase, etc.) However occasionally there may be an under spend which is taken into consideration in the budget for the following year.

What is NOT included within the Service and Well-being Charge?

While your own household expenditure should reduce when you move to an Adlington apartment, it’s important to remember that you’ll still be responsible for:

  • Council Tax
  • Electricity usage in your own apartment
  • Contents Insurance
  • Telephone line rental and broadband (where applicable)
  • TV licence (where applicable)
  • Satellite supplier (for example: Sky)
  • The Ground Rent is not included in the Service and Well-being charge

Do you rent apartments?

No, we don’t offer our properties to rent. All our apartments are sold outright.

Do you help with any potential move?

We understand the thought of moving home after many years, can appear daunting. With lots of things to organise – from estate agent and removals, downsizing from a large family home – to planning where everything will go in your new home.

At Adlington we want you to be excited about moving into a brand-new home and we are available to help every step of the way, so you can look forward to the next chapter of retirement. Visit our Moving Made Easy page to find out more.





Do you offer Part Exchange?

Yes, we offer a part exchange service through a trusted partner. Our sales team can discuss full details with you.

Is there a private car park?

Yes, on-site car parking is provided for homeowners. Parking is none allocated, one car per apartment.

Are your apartments part or fully furnished?

All our apartments offer a fully-fitted kitchen with integrated appliances, a fireplace with fully-integrated fire and fully-fitted wool blend carpets. Apart from the fitted wardrobe in the master bedroom, the apartments are unfurnished ready for your own furniture.

Is there a restaurant on site?

There is an elegant restaurant on site at all Adlington communities. We take pride in our restaurants and the choice of freshly prepared meals for our homeowners and their guests. Offering breakfast and delicious lunchtime meals each day together with a tempting range of light bites and snacks, salads, baked potatoes, with a selection of hot and cold drinks. Other on-site facilities include homeowners’ lounge, a hairdressing salon, guest suite, therapy suite and activities studio.

Is my reservation deposit refundable if I change my mind?

If you decide to cancel your reservation prior to exchanging contracts on the purchase of your new apartment, we will be entitled to deduct an amount from your reservation deposit to cover any reasonable costs incurred in processing your reservation, up to the full value of the deposit.

What level of care and support can be provided?

Prior to securing your preferred apartment you will have an opportunity to meet with the General Manager and our sales team will liaise to arrange a health assessment to listen to your needs, requirements and concerns. Our General Manager will explain what care and support will be available to you when you move in and discuss any future care plans and how they will be regularly reviewed and adapted if necessary. Short term recuperation support can also be arranged for unexpected illness or accidents.

Costs are based on the level of need per person and charged at approximately £25 per hour through our dedicated care partner. Alternatively you can choose your own provider.

How do ongoing living costs of an apartment compare with my current home?

Our current homeowners often comment that their Service and Well-being Charges tend to compare favourably with like-for-like costs at their previous property. Our apartments are energy efficient and bills often turn out to be lower thanks to the modern construction methods we use at all our communities.

Our sales team can go through a budget planner with you to outline like for like costs and help explain what is included within your Service and Well-being Charge.

Do Adlington retirement apartments hold their value when they are resold?

Whilst the property market is ever changing and there are no guarantees on apartment future values, in the many years that Adlington Retirement Living have been developing and selling apartments we have achieved a favourable net price increase at the majority of our communities.


What does buying off-plan mean?

One main advantage of buying off-plan is you get first choice of apartment style and location within a new community. It means you reserve your chosen apartment whilst the community is still under construction. Many of our future Homeowners like to have the full choice as early as possible. Our sales team can discuss apartment layouts, development plans, timescales and reservation process.

What is Ground Rent?

Please note Ground Rent is only applicable at our communities in Otley, Stafford, Urmston, Ramsbottom, Romiley, Sheffield and Southport.

We offer extensive facilities which are at the heart of our thriving communities. These include our Homeowners’ lounge, table service restaurant, coffee lounge, hairdressing salon, guest suite, management and kitchen facilities, and landscaped gardens. We charge an annual Ground Rent to recoup the considerable costs of the construction and provision of these extensive facilities, to ensure that homeowners enjoy first-class facilities.

Please refer to the relevant community for further details.

What is a Building Reserve Fund?

Please note a Building Reserve Fund (sometimes referred to as a Contingency Fund Contribution) is only applicable at Adlington House, Otley, Brooklands House, Stafford, Adlington House, Urmston, The Bridges, Macclesfield, The Chimes, Cheadle, The Cottons, Ramsbottom, The Folds, Romiley and Jacobs Gate, Sheffield.

It is important that our communities are kept to the highest standards for all to enjoy. To cover any major works a Building Reserve Fund (or Contingency Fund) contribution is levied when you sell on your apartment. The fee varies between communities. Please refer to the relevant community for further details.

Where a Fund is in place, an up-to-date Fund balance is available on request.

What is a Communal Facilities Fee?

Please note a Communal Facilities Fee is only applicable at our communities in Cheadle, Macclesfield, Heaton Mersey, Lytham, Menston, Kempston, Wylde Green and Newcastle-under-Lyme

The two most important points to remember about the Communal Facilities Fee (CFF) are, firstly, you pay nothing now and, secondly, it is designed to help maintain the continued high standard of the development and ensure that each apartment, if sold, has the opportunity to achieve best value within the housing market.

The CFF is based on the principle of “enjoy today, pay in the future” and monies are only deducted when you sell your property.

The Communal Facilities Fee covers the construction and provision of the extensive communal facilities, such as our restaurant, lounge, guest suite, hairdressing salon and therapy rooms. These facilities are very popular and provide a focal point for the sense of community and well-being appreciated by our homeowners and their families. Outdoors our landscaped gardens offer a peaceful space to enjoy the fresh air, relax or chat with friends. These facilities, plus those that support our on-site management team such as the office, kitchen, and staff rooms, ensure an independent lifestyle for our homeowners.

The CFF only applies when you sell your apartment so there are no upfront or annual fees to worry about, giving you peace of mind that your monthly bills will remain affordable.

This ensures that homeowners enjoy first-class facilities today and, in the future, and that resale values are maximised.

An Administration Fee is also payable on resale.

Please refer to the relevant community for further details.

We’re here to help

Our helpful team is on hand to answer any questions you may have. Get in touch by calling 0800 118 1694.

To book an appointment or ask a general question, use the form below to send us a message and our team will be in touch.

Alternatively, you can request a brochure here. 

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Homeowner Stories

Joyce wanted to continue to enjoy an independent and active retirement, safe in the knowledge that additional care is available for the future. Joyce moved to The Chimes and immediately felt at home. “I love it here. The day I moved in I sat out on my balcony and thought this is absolute bliss – […]

Read more. Joyce
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