Adlington Frequently Asked Questions

Frequently Asked Questions

FAQs

Considering the current COVID-19 (Coronavirus) outbreak in the UK, what procedures have Adlington Retirement Living put in place?

Our focus continues to be the health and well-being of our Homeowners and team.

We are currently taking preventative measures well beyond the government guidelines but continue to monitor these daily, along with industry regulatory guidance.

Anyone who has a reason to visit one of our communities is asked to sanitise their hands, answer a short questionnaire and sign in upon entering the building. If they’ve been in contact with anyone who has contracted COVID-19, or if they have any cold/flu like symptoms they will be asked to return at a later date when they no longer pose a risk.

Should our management team display any symptoms associated with the COVID-19 virus, they are instructed to self-isolate immediately.

Can I book a visit to view a community?

Our sales offices are open Monday to Saturday, 10am to 5pm for private appointments only. See our ‘Find a home’ page for further information on how to book an appointment using our online appointment booker, or by calling our helpful sales team.

We will keep our website up to-date with the latest information on all our communities currently selling, under construction and planned, and customers are encouraged to request a brochure, or contact our sales team by telephone for further information.

Are pets welcome to move in?

Yes, you certainly can bring a pet with you if it’s a well-behaved small dog or a house cat. The main criteria are that pets must not cause a nuisance to neighbours.

What does the Service and Well-being charge include?

All our Homeowners contribute monthly to a Service and Well-being charge to cover services such as:

  • Buildings insurance
  • Water usage
  • Landscaped gardens upkeep and maintenance
  • External window cleaning
  • Lighting, heating, cleaning of all communal areas
  • Day-to-day maintenance of the buildings and facilities
  • Subsidy for the Restaurant, enabling residents to enjoy a delicious three course meal at exceptionally good value
  • Peace of mind in knowing that a member of the team is on site and on duty 365 days a year 24/7

Will the Service and Well-being charge increase every year?

The Service and Well-being charge is reviewed annually, and Homeowners will be consulted to discuss annual budgets, especially if any changes are expected (for example the cost of cleaning products increase, etc.) However occasionally there may be an under spend which is taken into consideration in the budget for the following year.

What is NOT included within the Service and Well-being Charge?

While your own household expenditure should reduce when you move to an Adlington apartment, it’s important to remember that you’ll still be responsible for:

  • Council Tax
  • Electricity usage in your own apartment
  • Contents Insurance
  • Telephone line rental and broadband (where applicable)
  • TV licence (where applicable)
  • Satellite supplier (for example: Sky)
  • The Ground Rent is not included in the Service and Well-being charge

Do you rent apartments?

No, we don’t offer our properties to rent. All our apartments are sold outright.

Do you help with any potential move?

We understand the thought of moving home after many years, can appear daunting. With lots of things to organise – from estate agent and removals, downsizing from a large family home – to planning where everything will go in your new home.

At Adlington we want you to be excited about moving into a brand-new home and we are available to help every step of the way, so you can look forward to the next chapter of retirement. Visit our Moving Made Easy page to find out more.

 

 

 

 

Do you offer Part Exchange?

Yes, we offer a part exchange service through a trusted partner. Our sales team can discuss full details with you.

Is there a private car park?

Yes, on-site car parking is provided for Homeowners. Parking is none allocated, one car per apartment.

Are your apartments part or fully furnished?

All our apartments offer a fully-fitted kitchen with integrated appliances, a fireplace with fully-integrated fire and fully-fitted wool blend carpets. Apart from the fitted wardrobe in the master bedroom, the apartments are unfurnished ready for your own furniture.

Is there a restaurant on site?

There is an elegant table service Restaurant on site at all Adlington communities. We take pride in our Restaurants and the choice of freshly prepared meals for our Homeowners and their guests. Offering breakfast and delicious lunchtime meals each day together with a tempting range of light bites and snacks, salads, baked potatoes, with a selection of hot and cold drinks. Other on-site facilities include Homeowners’ lounge, a hairdressing salon, guest suite, therapy suite and activities studio.

Is my reservation deposit refundable if I change my mind?

If you decide to cancel your reservation prior to exchanging contracts on the purchase of your new apartment, we will be entitled to deduct an amount from your reservation deposit to cover any reasonable costs incurred in processing your reservation, up to the full value of the deposit.

What level of care and support can be provided?

Prior to securing your preferred apartment you will have an opportunity to meet with the General Manager and our sales team will liaise to arrange a careful health assessment to listen to your needs, requirements and concerns. Our General Manager will explain what care and support will be available to you when you move in and discuss any future care plans and how they will be regularly reviewed and adapted if necessary. Short term recuperation support can also be arranged for unexpected illness or accidents.

Personal care services are available through our dedicated care partner, or from your own chosen provider at an additional cost. Please note that nursing care is not provided.

Our dedicated care partner can offer care packages tailored to your needs. All costs are based on the level of care needed per person and will be provided in advance, and charged from approximately £21 per hour (charges vary per development/care provider).

How do ongoing living costs of an apartment compare with my current home?

Our current Homeowners often comment that their Service and Well-being Charges tend to compare favourably with like-for-like costs at their previous property. Our apartments are energy efficient and bills often turn out to be lower thanks to the modern construction methods we use at all our communities.

Don’t forget to budget for the annual Ground Rent on your new apartment, as you may not be paying Ground Rent on your current home.

Our sales team can go through a budget planner with you to outline like for like costs and help explain what is included within your Service and Well-being Charge.

Do Adlington retirement apartments hold their value when they are resold?

Whilst the property market is ever changing and there are no guarantees on apartment future values, in the ten years that Adlington Retirement Living have been developing and selling apartments we have achieved a net price increase per re-sale of nearly 10%. Whilst prices vary from community to community, we have also seen a net price increase on subsequent re-sales when an apartment has been re-sold more than once.

A recent independent study conducted by the Elderly Accommodation Counsel (EAC) in 2019 (understanding the factors that can influence the re-sale values of newly-built retirement properties) confirmed that new retirement properties typically increase in value on resale.

What does buying off-plan mean?

One main advantage of buying off-plan is you get first choice of apartment style and location within a new community. It means you reserve your chosen apartment whilst the community is still under construction. Many of our future Homeowners like to have the full choice as early as possible. Our sales team can discuss apartment layouts, development plans, timescales and reservation process.

What is the Ground Rent for?

We offer extensive facilities which are at the heart of our thriving communities. These include our Homeowners’ lounge, table service restaurant, coffee lounge, hairdressing salon, guest suite, management facilities and landscaped gardens. On selected communities we charge an annual Ground Rent to recoup the considerable costs of investing in these extensive facilities.

What is the Building Reserve Fund?

It is important that maintenance is kept to the highest standards for all to enjoy. To cover any major works a building reserve fund is levied when you sell on your apartment. On selected communities we charge a fee of 0.25% of your sale price for each year, or part-year, of occupation.

The Building Reserve Fund will build up over time so that money is available to pay for capital costs as they occur e.g replacement lifts, restaurant kitchen equipment, the buildings roof and car park etc. This means that the community is always kept up to the same standard as when you purchased your apartment.

As an example, if a property that has been owned for 9 years and 7 months is sold for £300,000, the fee payable will be £7,500 (Sale price x 0.25% x years or part-years owned).

What is the Communal Facilities Fee?

Please note this fee is not applicable at all our communities.

The two most important points to remember about the Communal Facilities Fee (CFF) are, firstly, you pay nothing now and, secondly, it is designed to help maintain the continued high standard of the development and ensure that each apartment, if sold, has the opportunity to achieve best value within the housing market.

The CFF is based on the principle of “enjoy today, pay in the future” and monies are only deducted when you sell your property.

One of the many appeals of an Adlington Retirement Living community is the extensive communal facilities enjoyed by all our Homeowners. Our table service restaurant, lounge, guest suite, hairdressing salon and therapy rooms are very popular and provide a focal point for the sense of community and well-being appreciated by our Homeowners and their families. Outdoors our landscaped gardens offer a peaceful space to enjoy the fresh air, relax or chat with friends. These facilities, plus those that support our on-site management team such as the office, kitchen, and staff rooms, ensure an independent lifestyle for our Homeowners.

The CFF only applies when you sell your apartment so there are no upfront or annual fees to worry about.

The CFF is simply calculated as 2% per annum of the re-sale price of your apartment when it is sold. This fee is payable for each year or part year of occupation and is capped at 10 years.

As well as maintaining high standards for all our Homeowners to enjoy daily, the CFF also covers longer term capital works, a refurbishment fund when you choose to sell your apartment and our re-sale service. Specific benefits include:

  • A 0.25% contribution to a Building Reserve Fund for long term major capital repairs thereby ensuring that the development is always kept up to the same standard as when you purchased your apartment.
  • Refurbishment service up to the value of £2,000 is included in the CFF to ensure your apartment achieves the best possible re-sale value. This could be helping to declutter your apartment prior to an Estate Agent taking photos, or redecoration before the apartment is sold, carpet cleaning, or repair/replace any damaged fixtures. We will work with you to agree the areas to focus on.
  • An Estate Agency type re-sale service is included in the CFF, equivalent to 1% of the market value of your apartment, to produce marketing materials and help manage viewings, negotiations, and overall support, or as a contribution towards Estate Agent fees.

Make an enquiry
or request a brochure

Please complete the form below and we will be in touch.

About You
keyboard
Your Enquiry

Testimonials

“I had always thought I would move home in the future but when I came to look at Adlington I thought this is the future. The day I moved in I sat out on my balcony and thought this is absolute bliss – and I have never stopped thinking that.”   Mrs Burgess – The […]

Read more. Mrs Burgess
View More Testimonials