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Adlington Frequently Asked Questions

Frequently Asked Questions

FAQs

Considering the current COVID-19 (Coronavirus) outbreak in the UK, what procedures have Adlington Retirement Living put in place?

Our focus continues to be the health and well-being of our Homeowners and team.

We are currently taking preventative measures well beyond the government guidelines but continue to monitor these daily, along with industry regulatory guidance.

Anyone who has a reason to visit one of our developments is asked to sanitise their hands, answer a short questionnaire and sign in upon entering the building. If they’ve been in contact with anyone who has contracted COVID-19, or if they have any cold/flu like symptoms they will be asked to return at a later date when they no longer pose a risk.

Should our management team display any symptoms associated with the COVID-19 virus, they are instructed to self-isolate immediately.

Can I book a visit to view a development?

With immediate effect we have closed our sales offices to all visitors and all events have been postponed until further notice. In accordance with the latest Government advice our Sales Team are still working full time, ready to advise and help, but are now working from home and on hand to answer your calls – contact details are on the development pages. Alternatively, you can call us on 01260 288900.

We will keep our website up to-date with the latest information on all our developments currently selling, under construction and planned, and customers are encouraged to request a brochure, or contact our sales team by telephone for further information.

Are pets welcome to move in?

Yes, you certainly can bring a pet with you if it’s a well-behaved small dog or a house cat. The main criteria are that pets must not cause a nuisance to neighbours.

What does the Service and Well-being charge include?

All our Homeowners contribute monthly to a Service and Well-being charge to cover services such as:

  • Buildings insurance
  • Water usage
  • Landscaped gardens upkeep and maintenance
  • External window cleaning
  • Lighting, heating, cleaning of all communal areas
  • Day-to-day maintenance of the buildings and facilities
  • Subsidy for the Restaurant, enabling residents to enjoy a delicious three course meal at exceptionally good value
  • Peace of mind in knowing that a member of the team is on site and on duty 365 days a year 24/7

Will the Service and Well-being charge increase every year?

The Service and Well-being charge is reviewed annually, and Homeowners will be consulted to discuss annual budgets, especially if any changes are expected (for example the cost of cleaning products increase, etc.) However occasionally there may be an under spend which is taken into consideration in the budget for the following year.

What is NOT included within the Service and Well-being Charge?

While your own household expenditure should reduce when you move to an Adlington apartment, it’s important to remember that you’ll still be responsible for:

  • Council Tax
  • Electricity usage in your own apartment
  • Contents Insurance
  • Telephone line rental and broadband (where applicable)
  • TV licence (where applicable)
  • Satellite supplier (for example: Sky)
  • The Ground Rent is not included in the Service and Well-being charge

Do you rent apartments?

No, we don’t offer our properties to rent. All our apartments are sold outright.

Do you help with any potential move?

We understand the thought of moving home after many years, can appear daunting. With lots of things to organise – from estate agent and removals, to downsizing from a large family home – to planning where everything will go in your new home.
At Adlington we want you to be excited about moving into a brand-new home and we are available to help every step of the way, so you can look forward to the next chapter of retirement.
To kick start the process, we offer all our customers a Simple Move service entirely with our compliments which includes:

  • A consultation with professional moving advisors. They visit your home at a convenient time and take you through the whole moving process and identify the key areas to focus on, such as decluttering or planning moving logistics.
  • A Personal Clerk service to help you with arranging change of utilities, removals and change of address cards. A dedicated member of our team will be assigned specifically to help you.
  • A Handyman service for eight hours to fit curtain poles and hang pictures, to make your new apartment feel like home right from the start.
  • A delicious lunch for up to four people in our table service restaurant the day you move in.

There is no charge for all the above services.

In addition, we offer a selection of moving services, depending on your own circumstances and needs, to ensure your move is as easy as possible.

Supported Sale

If you have a house to sell and prefer to advertise it on the open market, we can help speed up that process with our Supported Sale service, leaving you with peace of mind that the sale is being managed throughout.
Here’s how it works in five easy steps:

1. You select the new apartment of your choice and make a reservation

2. We arrange valuations on your current home from independent estate agents

3. We present you with these valuations

4. We agree a valuation with you and you instruct the estate agent to market your home

5. We liaise with the estate agent and you conduct the viewings on your property in the usual way and once a buyer is found, accept an offer on your property

Supported Sale is designed so help you get the best price possible for your property in the local area and ensures your property is being marketed at a realistic price. You don’t have to worry about liaising with estate agents if you’d prefer not to, as we’ll do all that for you.
As part of this option, Adlington will:

Pay Estate Agent
Cover the estate agent fee for this service for properties up to the value of £400,000, and part fund the fee for properties over this value.

To apply for the Supported Sale option, you will need to sign up for this solution at time of reservation and agree the sales price one week after the valuations have been presented to you.

TERMS & CONDITIONS

• Offer only available on selected apartments and developments.

• The SUPPORTED SALE offer must be instigated at point of reservation and must be confirmed within one week of receiving valuations on your property.

• Should an offer not be received within six weeks of marketing your property your reservation will expire, or you may transfer to a part exchange agreement.

• Adlington will cover 1.75% of the sales value for properties up to the value of £400,000.For properties over £400,000 Adlington will cover 1% of the sales value and the remaining 0.75%plus VAT will be subject to be paid by you, providing that an offer is accepted within 6 weeks of being on the market.

• All payments to third party companies will be made following completion of your purchase.

• Adlington can take no responsibility for third-party companies.

Cash Sale Plus

With Adlington we understand that many of our new Homeowners want to buy quickly and simply and don’t have to rely on selling a property first.
This option is to assist Cash-buyers with those extra costs associated with moving home. Our team are available to help guide you through the moving process and ensure you can move into your new home as soon as possible in three easy steps:

1. You select the new apartment of your choice and make a reservation

2. You select your own solicitor and removal company, or we can recommend
local solicitors who will be familiar with our development and local removal companies, if required

3. We agree a target date to move in within just eight weeks

Cash Sale Plus is the helpful hand with extra financial support and Adlington will:

Contribute to legal fees
Contribute up to £1,500 towards your legal fees, to a solicitor of your choice.

Contribute to removal fees
Contribute up to £1,200 towards the removal fees, to a company of your choice.

Contribute to additional moving costs
Make a contribution to additional moving costs, agreed at the time of reservation and provided on completion in the form of a cashback contribution.

TERMS & CONDITIONS

• Purchasers must supply proof of funds at point of reservation.

• Completion of the purchase of your new Adlington apartment must be within 8 weeks of accepting the offer.

• Adlington will make a discretionary ‘top up’ to the moving costs, to be agreed at the point
of reservation.

• Adlington will cover legal costs associated with the purchase of your new apartment up to £1,500
+ VAT only. You select your own solicitor, or we can recommend local solicitors who will be familiar with our development, if required.

• Adlington will cover removal costs up to £1,200 +VAT associated with the move to your new Adlington apartment only. You select your own removal company, or we can recommend local removal companies, if required.

• All payments to third party companies will be made following completion of your purchase.

• Adlington can take no responsibility for third-party companies.

Total Move

Our Total Move package is the complete moving service, so you don’t have to worry about anything, including finding a buyer for your old house. Together with our trusted partner we will assist with every aspect of the move in five easy steps:

1. You select the new apartment of your choice

2. We arrange our part exchange partner to provide valuations on your current home

3. We present you with the best offer from these valuations

4. You accept the offer on your current home

5. You reserve your brand-new apartment and move in just eight weeks

The best part about Total Move is that you have a guaranteed buyer, with no chain to worry about and no estate agent fees to pay. It’s a fast and easy process, so that you can move into your new home as soon as possible.

In addition, we will:

Contribute to legal fees
Contribute up to £1,500 towards your legal fees, to a solicitor of your choice.

Contribute to removal fees
Contribute up to £1,200 towards the removal fees, to a company of your choice.

Contribute to part exchange offer
Contribute to the part exchange offer, agreed at the time that you accept the offer.

You will need to complete the purchase of your brand-new Adlington apartment in eight weeks, to apply for the Total Move package, however, you are able to stay in your old home for up to two weeks after this period, allowing you a little extra time, if required.

TERMS & CONDITIONS

• Offer only available on selected apartments and developments.

• The Total Move offer must be instigated at the point of reserving your Adlington apartment and must be accepted within one week of receiving an offer.

• Offers from our third-party Part Exchange company are subject to survey.

• Completion of the purchase of your new Adlington apartment must be within 8 weeks of accepting the offer. However, you are eligible to stay in your old property for up to two weeks after completion should you wish.

• Adlington will make a discretionary ‘top up’ to the part exchange offer.

• Adlington will cover legal costs associated with the purchase of your new apartment up to £1,500
+ VAT only. You select your own solicitor, or we can recommend local solicitors who will be familiar with our development, if required.

• Adlington will cover removal costs up to £1,200 +VAT associated with the move to your new Adlington apartment only. You select your own removal company, or we can recommend local removal companies, if required.

• All payments to third party companies will be made following completion of your purchase.

• Adlington can take no responsibility for third-party companies.

Do you offer Part Exchange?

Yes, we offer a part exchange service through a trusted partner. Our sales team can discuss full details with you.

Is there a private car park?

Yes, on-site car parking is provided for Homeowners. Parking is none allocated, one car per apartment.

Are your apartments part or fully furnished?

All our apartments offer a fully-fitted kitchen with integrated appliances, a fireplace with fully-integrated fire and fully-fitted wool blend carpets. Apart from the fitted wardrobe in the master bedroom, the apartments are unfurnished ready for your own furniture.

Is there a restaurant on site?

There is an elegant table service Restaurant on site at all Adlington developments. We take pride in our Restaurants and the choice of freshly prepared meals for our Homeowners and their guests. Offering breakfast and delicious lunchtime meals each day together with a tempting range of light bites and snacks, salads, baked potatoes, with a selection of hot and cold drinks. Other on-site facilities include Homeowners’ lounge, a hairdressing salon, guest suite, spa suite and activities studio.

Is my reservation deposit refundable if I change my mind?

If you decide to cancel your reservation prior to exchanging contracts on the purchase of your new apartment, we will be entitled to deduct an amount from your reservation deposit to cover any reasonable costs incurred in processing your reservation, up to the full value of the deposit.

What level of care and support can be provided?

Prior to securing your preferred apartment you will have an opportunity to meet with the General Manager and our sales team will liaise to arrange a careful health assessment to listen to your needs, requirements and concerns. Our General Manager will explain what care and support will be available to you when you move in and discuss any future care plans and how they will be regularly reviewed and adapted if necessary. Short term recuperation support can also be arranged for unexpected illness or accidents.

Personal care services are available through our dedicated care partner, or from your own chosen provider at an additional cost.

Our dedicated care partner can offer care packages tailored to your needs. All costs are based on the level of care needed per person and will be provided in advance, and charged from approximately £21 per hour (charges vary per development/care provider).

How do ongoing living costs of an apartment compare with my current home?

Our current Homeowners often comment that their Service and Well-being Charges tend to compare favourably with like-for-like costs at their previous property. Our apartments are energy efficient and bills often turn out to be lower thanks to the modern construction methods we use at all our developments.

Don’t forget to budget for the annual Ground Rent on your new apartment, as you may not be paying Ground Rent on your current home.

Our sales team can go through a budget planner with you to outline like for like costs and help explain what is included within your Service and Well-being Charge.

Do Adlington retirement apartments hold their value when they are resold?

Whilst the property market is ever changing and there are no guarantees on apartment future values, in the ten years that Adlington Retirement Living have been developing and selling apartments we have achieved a net price increase per re-sale of nearly 10%. Whilst prices vary from development to development, we have also seen a net price increase on subsequent re-sales when an apartment has been re-sold more than once.

A recent independent study conducted by the Elderly Accommodation Counsel (EAC) in 2019 confirmed that new retirement properties typically increase in value on resale.

What does buying off-plan mean?

One main advantage of buying off-plan is you get first choice of apartment style and location within a new development. It means you reserve your chosen apartment whilst the development is still under construction. Many of our future Homeowners like to have the full choice as early as possible. Our sales team can discuss apartment layouts, development plans, timescales and reservation process.

What is the Ground Rent for?

Our developments offer extensive communal facilities which are at the heart of our thriving communities. These include our Homeowners’ lounge, table service restaurant, coffee lounge, hairdressing salon, guest suite, management facilities and landscaped gardens. On selected developments we charge an annual Ground Rent to recoup the considerable costs of investing in these extensive facilities.

What is the Building Reserve Fund?

It is important that maintenance is kept to the highest standards for all to enjoy. To cover any major works a building reserve fund is levied when you sell on your apartment. On selected developments we charge a fee of 0.25% of your sale price for each year, or part year, of occupation.

What is the Communal Facilities Fee?

Please note this fee only applies to The Bridges in Macclesfield and The Chimes in Cheadle.

Adlington provide extensive communal facilities, such as the lounge, restaurant and commercial kitchen, the hairdressing salon, guest suite, specialist assisted bathroom, staff rooms, management offices and the mobility scooter store, as well as landscaped gardens and grounds.This is a major benefit to well-being, peace of mind and independence and, if it avoids care home fees, also has considerable financial advantages. You will only purchase your own apartment, so in order to recoup the considerable costs of these extensive facilities we levy a Communal Facilities Fee at our developments in Macclesfield and Cheadle.

A 2% per annum charge of the re-sale price achieved for the apartment is levied out of those sale proceeds, so there are no annual fees to worry about. This fee is payable for each year or part year of occupation and importantly is capped at 10 years. As Adlington retain the ownership of our developments for many years, we have a vested interest in making sure that our buildings and grounds are always fully maintained and that the apartments retain their value so inheritance is maximised.

This Communal Facilities Fee also covers the cost of the following contributions and standard services: –

• A 0.25% contribution to a Building Reserve Fund for long term major capital repairs thereby ensuring that the development is always kept up to the same standard as when you purchased your apartment.

• A re-furbishment service up to the value of £2,000 when the apartment is required to be sold so that it is freshly decorated and presents to a level to achieve the best possible re-sale value.

• An Estate Agency type re-sale service, equivalent to 1% of the market value of your apartment, to help manage the sale, including marketing literature, viewings & negotiations.

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Testimonials

“I had always thought I would move home in the future but when I came to look at Adlington I thought this is the future. The day I moved in I sat out on my balcony and thought this is absolute bliss – and I have never stopped thinking that.”   Mrs Burgess – The […]

Read more. Mrs Burgess
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