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Duty Manager (Bank) – The Newells, Manor Drive, Kempston MK42 8EJ

Adlington Management Services (AMS) is an innovative specialist manager of high-quality retirement accommodation with care. The company is part of the multi-award-winning developer, Adlington Retirement Living.

We are looking for a highly motivated and enthusiastic Bank Duty Manager with great interpersonal and communication skills for our Retirement Living Community. Exclusively for the over 55’s, The Newells, is situated in Kempston Bedfordshire.

Homeowners of the 60 privately-owned apartments  benefit from modern, stylish living in a safe and secure environment. The Newells offers an independent lifestyle with tailored care and support available if needed, in addition to a host of communal facilities such as an on-site restaurant, Homeowners’ lounge, activities studio, therapy room, hairdressing salon, and more.

Purpose of role:

As a Bank Duty Manager, you will be supporting the General Manager to ensure the delivery of high quality, customer focused housing management, care, and support, catering, maintenance, and administration services.

Responsibilities include:

• Supporting the General Manager with the day to day running of The Newells ensuring AMS standards are always maintained.
• Welcoming the Homeowners to their new home and helping them to settle into the new community.
• Deal with Homeowner and building emergencies in a calm and professional manner.
• Provide the front of house service to welcome visitors.
• Support social and group activities to enhance the lives of the Homeowners.
• Ensuring the smooth delivery of a programme of leisure and social activities for homeowners. Including the promotion and use of all the facilities delivery of all services within the community.

The Benefits

Our quality focused, family run businesses make significant investments in employees with ongoing success directly attributed to a strong emphasis on teamwork and open communication. Each member of the workforce is valued, and support is provided for career development.

As a Bank Duty Manager, you will benefit from:

• A salary of £14.20 per hour, shifts include 7.00 to 15:00, 15:00 to 22:00 and sleep-in duties when required.
• 6% employer pension contributions
• Life assurance at 4 x annual salary
• Working in a purpose-built retirement community
• Support from a professional head office team.

To apply please email careers@adlington.co.uk to include your CV and reasons why you are good fit for the role. No agencies please.

Adlington Management Services (AMS) is an innovative specialist manager of high-quality retirement accommodation with care. The company is part of the multi-award-winning developer, Adlington Retirement Living.

We are looking for a highly motivated and enthusiastic General Manager with great interpersonal and communication skills for our Retirement Living Community. Exclusively for the over 65’s, Adlington House is situated in the market town of Otley, Yorkshire.

Homeowners of the 48 privately-owned apartments benefit from modern, stylish living in a safe and secure environment. The development offers an independent lifestyle with tailored care and support available if needed, in addition to a host of communal facilities such as an on-site restaurant, Homeowners’ lounge, activities studio, therapy room, hairdressing salon, and more.

The Role – General Manager (Hospitality / Housing / Care)

As General Manager at Adlington House, you will be responsible for ensuring the delivery of high quality, customer focused housing management, social activities, care and support, catering, maintenance, and administration services.

Managing a small team, your duties will include, although not be limited to:

• Ensuring the smooth delivery of all services within the community
• Implementing a programme of leisure and social activities for homeowners. Including the promotion and use of all the facilities
• Establishing and maintaining strong relationships with homeowners, relatives, colleagues, and professional advisors, providing a welcoming and homely atmosphere
• Providing assistance and monitoring homeowners on a daily basis, ensuring care and support plans are in place for all homeowners who require them.
• Ensuring that housing and wellbeing services are managed effectively within compliance and regulatory frameworks
• Supporting the resales team in promoting and selling properties
• Ensuring compliance with all Health and Safety related policies and procedures
• Reviewing all contractors, procedure manuals and undertaking value for money reviews
• Collecting and banking funds for service charges and the guest suite

Our Requirements – General Manager (Hospitality / Housing / Care)

• Proven managerial experience gained within the hospitality, care, housing sector or a customer service focused business
• Strong leadership and communication skills
• Excellent organisational and time management skills
• Ability to deal with complex issues, prioritise workload and work effectively under pressure

Although not essential, knowledge of regulatory requirements for housing and wellbeing services, and knowledge of best practice in housing provision for older people would be highly advantageous.

The Package

Our quality focused, family run businesses make significant investments in employees with ongoing success directly attributed to a strong emphasis on teamwork and open communication. Each member of the workforce is valued, and support is provided for career development.

As the General Manager, you will benefit from:

• A salary of up to £34,320 dependent on experience and qualifications
• 26 days annual leave, plus bank holidays
• 6% employer pension contributions
• Life assurance at 4 x annual salary
• Working in a purpose-built retirement community
• Support from a professional head office team

You will be employed on a permanent, full-time contract, working 37.5 hours per week, Monday to Friday, 8:30am to 4:30pm. Flexibility will be required to meet business needs.

To apply please email careers@adlington.co.uk to include your CV and reasons why you are good fit for the role. No agencies please.