Avril and her son Duncan

Caring For A Parent When You Live Overseas

For Duncan, who lives in Canada, ensuring his parents’ well-being from across the Atlantic was always a top priority. When life circumstances changed, it marked the beginning of a new chapter in his mother’s life.

A time of transition

Duncan’s father required a level of care that could no longer be managed at home and he had to move into a care facility. The shift left Duncan’s mother living alone in their family home of over 35 years.

“She was suddenly isolated and worrying about managing the upkeep of the house, alongside the expenses of my father’s care facility,” Duncan explains. “And being in Canada, I wasn’t able to be there in person to help.”

What Avril needed was a supportive, welcoming community where she could maintain her independence, with help available, but not forced upon her. After careful research, Duncan found Adlington Retirement Living. And, as luck would have it, Brookfields House was being built nearby.

From plans to reality

With Brookfields House still under construction, Duncan’s first experience of Adlington was entirely remote.

“All of our initial communication was by email,” he says. “But even from a distance, I was incredibly impressed with the team.”

Once the sales office opened, he began speaking directly with Claire.

“She was outstanding – friendly, patient, and gave honest advice. I didn’t know the UK housing process well, but Claire guided me through every step. We made an offer on a two-bedroom, en-suite apartment, off-plan and have never looked back.”

A seamless move

For Avril, the move from a quiet country village to a vibrant retirement community was a significant life change. But the transition was made easier by the hands-on support from the Brookfields House team.

Duncan explained: “They helped with everything from recommending reliable conveyancers to providing professional support with the packing and clearing of the house. Even though I was managing this from across the ocean, it felt straightforward.”

The apartment was ready on time, and his mother moved in during early November.

A new chapter

From day one, Avril felt welcomed:

“Everyone is so helpful and kind at Brookfields House, nothing is ever too much trouble.”

Duncan added: “It was a massive change for my mom, and she has been made to feel very welcome while at the same time being respectful of her independence.”

As more homeowners joined the community, Duncan saw his mother begin to participate in events and activities – not just for companionship, but also for mental stimulation and enjoyment.

“She’s beginning to make new friends, and that means everything.”

When Duncan’s father sadly passed away, he and his wife were able to stay in Brookfields House’s guest suite – offering comfort and closeness without intruding.

“That was such a thoughtful touch. They really have thought of everything.”

Trust and peace of mind

Even from afar, Duncan remains connected thanks to the team, especially Mike, the General Manager.

“I’ve spoken with Mike directly from Canada, and he’s always responsive and genuinely caring. His leadership clearly sets the tone for the whole team.”

Now, knowing his mother is safe, supported, and thriving in a community designed to give her both freedom and reassurance, Duncan feels an enormous sense of relief.

“She recently told me how fortunate she feels to be living there. And I feel the same way, knowing she’s happy, comfortable, and in such good hands.”

 

Find out more about apartments at Brookfields House